Irish Prison Service Virtual Onboarding: Demystifying the Prison Experience

In collaboration with the Irish Prison Service, Emagine developed a first-of-its-kind virtual onboarding experience designed to ease the uncertainty of entering a prison as either a prisoner or a visitor. By offering two distinct pathways, the experience provides a clear and comprehensive guide to the regulations and processes for each group. This groundbreaking tool aims to remove the anxiety of visiting a loved one or entering the system for the first time, fostering greater understanding and empathy.

Bringing the Experience to Life

To create an authentic and immersive experience, Emagine was granted special clearance to shoot on location within the Irish prison system. These real-world environments were seamlessly combined with a custom CGI character, Aoife, who serves as the virtual guide. Dressed in a digital uniform crafted to match the precise specifications of the Irish Prison Service, Aoife provides clear instructions while maintaining the flexibility to adapt to future changes in policy or regulations.

This innovative solution ensures accessibility and consistency, allowing the Irish Prison Service to deliver the experience online, at information stands, and during presentations across Ireland and Europe. By merging cutting-edge technology with careful attention to authenticity, the virtual onboarding program creates a welcoming, informative environment that breaks down barriers and improves accessibility.

A New Standard for Public Services

The Irish Prison Service virtual onboarding experience represents a groundbreaking step in public service communication, offering clarity and compassion to those navigating an often-daunting system. Whether entering a prison or visiting a loved one, users gain a clear understanding of what to expect, reducing fear and uncertainty.

With its innovative use of CGI technology, real-world integration, and future-proof adaptability, this project highlights how immersive digital tools can transform public services for the better.